Delete Your Account

If you can sign in to U-Move

Open the U-Move app, sign in, then go to Settings (or your account menu) and select "Close My Account". Customer accounts are closed immediately. Driver and Merchant accounts are reviewed by U-Move Admin and finalized once any open bookings, support cases, disputes or outstanding balances are resolved.

If you can't sign in, or prefer email

Email us and ask us to delete your account and data. To help us find and verify your account, please include your full name, the email address on the account, and (for Driver or Merchant accounts) your registered phone number or a recent booking or order reference. Never include your password or any other login credential in this email.

Before you request deletion

An account cannot be closed while it has an active booking or order, an open support ticket or dispute, an active safety investigation, or an unpaid balance. Resolve these first, then request closure.

What happens when your account is deleted

• You lose access to U-Move and are signed out of all devices.
• Your name, email, phone number and profile photo are removed or anonymized.
• If you had claimed a username, it is held for 60 days before becoming available to others.
• Some information — such as booking, payment, safety and support records — may be retained for a period as required for accounting, legal or safety obligations, as described in our Privacy Policy.